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ISO 10004 Certification | Customer satisfaction - Guidelines for monitoring and measuring
ISO 10004:2018 Certification
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Customer satisfaction is determined by the gap between the customer’s expectations and the customer’s perception of the product as delivered by the organization.

ISO 10004:2018 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

Main Benefits of having ISO 10004
  • Customer retention

  • Improved communication

  • Maximizes efficiency

  •  Resolved complaints

  • Increase sales and profitability

  • Improve brand reputation

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Not sure if this certificate is for you?

Contact our team today to receive a consultation from our dedicated business development team. We will devise a comprehensive quote which will be in line with your requirements.

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