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ISO 10002 Certification | Customer satisfaction - Guidelines for complaints handling in organizations
ISO 10002:2018 Certification
Space Studio

ISO 10002 is a standard specifically tailored for complaints handling. It provides guidance on the process of complaints handling related to products within an organisation, including planning, design, operation, maintenance and improvement.

ISO 10002:2018 Cerification is suitable for organization of any size and sectors, including small business but this does not apply to disputes referred for resolution outside the organization or for employment-related disputes.

Main Benefits of having ISO 10002

  • Help you to identify complaints

  • Customer-focused approach

  • Maximizes efficiency

  • Better customer retention

  • Increase brand reputation

  •  Encourage personnel to improve their skills

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Not sure if this certificate is for you?

Contact our team today to receive a consultation from our dedicated business development team. We will devise a comprehensive quote which will be in line with your requirements.

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